CTM SERVICES is your contact point for the following :
• Telephone support monday to friday from 9:30 to 18:30.
• Spare parts exchanges or advanced replacements concerning your AVID systems.
The AVID services provided by our Technical Service Department
• Guaranty extensions.
• Upgrades and updates of your software.
CTM is an official « Avid Support provider ».
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Sony prime support  brings you a personalized assistance that include :
• PrimeVox, a telephone support manned by experts trained on the products themselves.
• PrimeFix, offers the repair of a defective product (the repair acceptance, the repair, transport,) including as wall the loan of
  equipement if your equipement is gone for over 7 working days (see conditions).
• PrimeUpgrade provides the software updates and corrective patchs.
• Other services are proposed by Sony concerning the High Definition equipement.
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The HP Care Pack offer provides for the maintenance of  your wordk station ; because its you who choses the length of time for the  intervention:
• There are several levels of coverage, 9 hours per day, 5 days a week (9X5),  or 24H/24H  7 days a week (24×7).
• Support by telephone.
• A quick access to the HP spare parts stock for all the various platforms.
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New HD 5 year guaranty contract
• This contract addresses itself to the products in the P2HD range. It gives access to a guaranty of 1 year plus a 4 year extension for a total of 5 years. Panasonic also gives you a commitment to repair their products in under 5 days.
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