CONSTRUCTEUR : QUANTUM SERVICES PLANS*
Le constructeur QUANTUM propose 6 types de plans adaptés à vos besoins :
>
> <
> <
> <
>
If your organization has around-the-clock requirements or a complex IT environment, Quantum recommend the Gold Support plan, which includes:
• 24/7 on-site support
• Four-hour target response time for on-site support
• 24/7 multilingual telephone support
• Priority call handling
• 24/7 access to online resources
• Library firmware upgrades
• Concurrent maintenance
• StorageCare® Guardian remote monitoring
>
Next-Business-Day Gold Support Plan
<
> <
> <
> <
>
With an industry-leading class of service for organizations needing around-the-clock access to Quantum technical support, the Next-Business-Day Gold Support plan includes:
• Remote problem diagnosis and support
• Next-business-day on-site support
• Next-business-day parts exchange
• 24/7 multilingual telephone support
• 24/7 access to online resources
• Library firmware upgrades
• Concurrent maintenance
• StorageCare® Guardian remote monitoring
>
Silver Support Plan
<
> <
> <
> <
>
Designed for midsize to large enterprise-class customers who want to complement their in-house technical capabilities with on-site service, the Silver Support plan includes:
• On-site support Monday through Friday
• Four-hour target response time for on-site support
• Multilingual telephone support Monday through Friday, 8 a.m. to 5 p.m. local customer time
• 24/7 access to online resources
• Library firmware upgrades
• Concurrent maintenance
• StorageCare® Guardian remote monitoring
>
Bronze Support Plan
<
> <
> <
> <
>
The economical choice for small to midsize storage environments or noncritical operations, The Bronze Support plan includes:
• On-site support Monday through Friday
• Next-business-day response for on-site support
• Multilingual telephone support Monday through Friday, 8 a.m. to 5 p.m. local customer time
• 24/7 access to online resources
• Library firmware upgrades
• Concurrent maintenance
• StorageCare® Guardian remote monitoring
>
Next-Business-Day Parts Replacement Warranty
<
> <
> <
> <
>
When time is as critical as your data, you can’t afford to wait for repairs. Get peace of mind from the Next-Business-Day Parts Replacement warranty, which includes:
• Remote problem diagnosis and support
• Next-business-day parts replacement
• Multilingual telephone support Monday through Friday, 8 a.m. to 5 p.m. local customer time (excluding holidays)
>
Platinum Support Plan
<
> <
> <
> <
>
For mission-critical storage environments that require the highest levels of availability, the Platinum Support plan* is tailored to your specific business and technical requirements and includes:
• 24/7 on-site support
• Two-hour target response time for on-site support
• 24/7 multilingual telephone support
• Priority call handling
• On-site spares (available)
• 24/7 access to online resources
• Library firmware upgrades
• Concurrent maintenance
• StorageCare® Guardian remote monitoring
* Not available in all areas
>
> <
> <
> <
>
