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Contrats Quantum

CONSTRUCTEUR : QUANTUM SERVICES PLANS*

Le constructeur QUANTUM propose 6 types de plans adaptés à vos besoins :

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Gold Support Plan <

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If your organization has around-the-clock requirements or a complex IT environment, Quantum recommend the Gold Support plan, which includes:


• 24/7 on-site support

• Four-hour target response time for on-site support

• 24/7 multilingual telephone support

• Priority call handling

• 24/7 access to online resources

• Library firmware upgrades

• Concurrent maintenance

• StorageCare® Guardian remote monitoring

 

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Next-Business-Day Gold Support Plan

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With an industry-leading class of service for organizations needing around-the-clock access to Quantum technical support, the Next-Business-Day Gold Support plan includes:

 

• Remote problem diagnosis and support

• Next-business-day on-site support

• Next-business-day parts exchange

• 24/7 multilingual telephone support

• 24/7 access to online resources

• Library firmware upgrades

• Concurrent maintenance

• StorageCare® Guardian remote monitoring

 

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Silver Support Plan

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Designed for midsize to large enterprise-class customers who want to complement their in-house technical capabilities with on-site service, the Silver Support plan includes:

• On-site support Monday through Friday

• Four-hour target response time for on-site support

• Multilingual telephone support Monday through Friday, 8 a.m. to 5 p.m. local customer time

• 24/7 access to online resources

• Library firmware upgrades

• Concurrent maintenance

• StorageCare® Guardian remote monitoring

 

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Bronze Support Plan

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The economical choice for small to midsize storage environments or noncritical operations, The Bronze Support plan includes:

• On-site support Monday through Friday

• Next-business-day response for on-site support

• Multilingual telephone support Monday through Friday, 8 a.m. to 5 p.m. local customer time

• 24/7 access to online resources

• Library firmware upgrades

• Concurrent maintenance

• StorageCare® Guardian remote monitoring

 

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Next-Business-Day Parts Replacement Warranty

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When time is as critical as your data, you can’t afford to wait for repairs. Get peace of mind from the Next-Business-Day Parts Replacement warranty, which includes:

• Remote problem diagnosis and support

• Next-business-day parts replacement

• Multilingual telephone support Monday through Friday, 8 a.m. to 5 p.m. local customer time (excluding holidays)

 

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Platinum Support Plan

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For mission-critical storage environments that require the highest levels of availability, the Platinum Support plan* is tailored to your specific business and technical requirements and includes:

• 24/7 on-site support

• Two-hour target response time for on-site support

• 24/7 multilingual telephone support

• Priority call handling

• On-site spares (available)

• 24/7 access to online resources

• Library firmware upgrades

• Concurrent maintenance

• StorageCare® Guardian remote monitoring

* Not available in all areas

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Pour plus d’infos, se reporter au document : SUPPORT_QUANTUM<

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